IT Support for Northern Kentucky Businesses
When your email stops working or a laptop dies the morning of a big job, you shouldn't be stuck waiting on a call center three states away. Remedy Technologies is a Northern Kentucky IT company based in Taylor Mill. We work as the outsourced IT department for small businesses across Boone, Kenton and Campbell counties.
We're part of the community we serve. We're members of the Covington Business Council, we work out of Sparkhaus in Covington, and we're a short drive from your office when something needs hands-on attention.
Trusted by Northern Kentucky businesses
We support businesses across all three NKY counties, from HVAC and plumbing contractors to health practices.
"We have used Remedy Tech for nearly 15 years. Always so responsive and they have protected our systems to the fullest." Brigette Trumble, Arronco Comfort Air (HVAC, Burlington)
"MarkCo Plumbing has been working with Aaron Morgan for over 15 years. His proactive approach to identifying and resolving issues has significantly improved our company's operations." Vickie Wilmink, MarkCo Plumbing (Florence)
"Aaron is highly knowledgeable, friendly, and efficient — a pleasure to work with. We wholeheartedly recommend them." Catherine Whalen, KW Mechanical (Covington)
"Aaron is great at what he does — always quick to respond and help fix issues efficiently. He has saved our company so much time and stress." Mallory Busam, Covenant Natural Healthcare (Crestview Hills)
Who we work with
Most of our clients are offices with 4 to 25 people:
- Trades and contractors: HVAC, plumbing, electrical and mechanical companies with office staff and crews in the field
- Light manufacturers and distributors: shops and warehouses in the industrial parks around Florence, Erlanger and Hebron
- Property managers
- Professional and health offices: law firms, accountants, insurance agencies and practices
If your office has outgrown "the person who's good with computers," and nobody has time to handle IT anymore, we're a good fit.
What we handle
- Help desk support: call, text or email us from 8 AM to 5 PM, Monday through Friday, and a real person who knows your setup will help you
- Cybersecurity: around-the-clock threat detection on every computer, plus monitoring of your Microsoft 365 or Google Workspace logins
- Microsoft 365 and Google Workspace: setup, new users, departing employees and email problems
- Networks and Wi-Fi: business-grade networks that hold up in offices, shops and warehouses
- Backup and recovery: your important data protected and recoverable
- Vendor coordination: we deal with your internet provider, printer company and software vendors
Learn more about managed IT services →
Local when it matters
About 85% of IT problems get solved remotely, often in minutes. For the rest, like a new Wi-Fi install, a dead PC or a network change, we come on site anywhere in Northern Kentucky. Existing clients can reach us 24/7 for emergencies like an outage or a security incident.
Where we work in Northern Kentucky
Florence · Covington · Newport · Erlanger · Fort Mitchell · Fort Thomas · Independence · Hebron · Burlington · Union · Crestview Hills · Edgewood · Highland Heights · Taylor Mill · Alexandria · Cold Spring
We also support businesses across Greater Cincinnati and Dayton.
Simple, published pricing
Our managed IT plan starts at $175 per user per month, which includes one computer per user. Use our pricing calculator to estimate your monthly cost.
Frequently asked questions
Are you located in Northern Kentucky?
Yes. Remedy Technologies is based in Taylor Mill, Kentucky, and supports businesses throughout Boone, Kenton and Campbell counties, from KW Mechanical in Covington to MarkCo Plumbing in Florence and Arronco Comfort Air in Burlington.
Do you offer on-site IT support in Florence and Covington?
Yes. We do on-site work anywhere in Northern Kentucky. On-site visits are $175 per hour for plan clients.
How much does IT support cost for a small business in Northern Kentucky?
Our managed IT plan starts at $175 per user per month. A 10-person office typically runs about $1,750 a month, and that cost is usually less than one part-time IT employee.
What if we already have someone handling IT?
That's common. We can take over everything, or support your in-house person with security, monitoring and the work they don't have time for.